How do I make a return or exchange?

To return or exchange an item, please use our online return portal within 30 days of delivery. Products must be unworn, unused, and in their original packaging with all tags attached. Returns after 30 days are eligible for store credit only. More information here.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. Once your order is processed, you will receive a tracking number to monitor your shipment. More information here.

Do you ship internationally?

Yes, we ship internationally. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international customers are responsible for any customs duties, taxes, or fees.

How do I care for my ALT jewelry?

To keep your ALT jewelry looking its best, avoid contact with water, perfume, lotions, and harsh chemicals, as these can cause tarnishing. Store your pieces in a cool, dry place, ideally in an airtight container or jewelry pouch, to minimize exposure to air and moisture. Use a soft, dry cloth to gently clean and polish your jewelry to maintain its shine. If your piece begins to tarnish, a brass cleaner or a mixture of lemon juice and baking soda can help restore its original finish.