11th September 2024

At ALT, we are committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alt-lu.com, make a purchase, or interact with us. Please read this policy carefully. If you do not agree with the terms of this policy, please do not use our website.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: This includes information you provide directly, such as your name, email address, phone number, shipping address, billing address, payment details, and any other information you voluntarily provide to us.

  • Usage Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, pages visited, time spent on those pages, and other analytical data.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our website. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • To Process Transactions: We use your personal information to process your orders, manage payments, and deliver the products you purchase.

  • To Communicate with You: We may use your contact information to respond to your inquiries, send order confirmations, provide customer support, and notify you about changes to our policies or website.

  • To Improve Our Services: We analyze usage data to understand how our customers use our website and to make improvements to enhance your experience.

  • To Send Marketing Communications: With your consent, we may send you promotional materials, newsletters, and other information about our products, services, and offers. You can opt out of these communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.

  • To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with the following parties:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you (e.g., payment processors, shipping companies).

  • Legal Authorities: We may disclose your information if required by law, court order, or government regulation, or if such disclosure is necessary to protect our rights, property, or safety.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of the personal information we hold about you.

  • The right to correct any inaccuracies in your personal information.

  • The right to request the deletion of your personal information.

  • The right to object to or restrict the processing of your personal information.

  • The right to withdraw your consent at any time (if we rely on your consent for processing).

To exercise these rights, please contact us at altluxembourg@gmail.com.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates or changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at: altluxembourg@gmail.com

ALT